Refund Policy
Last Updated: 2026/03/13
Contact Email: info@aibrandsbuilders.com
Thank you for shopping at https://aibrandsbuilders.com. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 5 days from the date of purchase. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging.
2. Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund.
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Approval: If your return is approved, we will initiate a refund to your original method of payment.
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Shipping Fees: Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
3. Exchanges
If you would like to exchange your item for a different size, color, or style:
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Contact our customer support team within 2 days of receiving your order.
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We will provide you with further instructions on how to proceed.
4. Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
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Gift cards
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Downloadable software products
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Personalized or custom-made items
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Perishable goods
5. Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
6. Return Shipping
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General Returns: You will be responsible for paying the shipping costs for returning your item.
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Our Error: If the return is due to our error (e.g., wrong item shipped, defective product), we will provide you with a prepaid shipping label.
7. Processing Time
Refunds and exchanges will be processed within 15 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@aibrandsbuilders.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.